Microsoft Notifications

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This page will list any notifications that CaTS receives from Microsoft, including outage information. The latest notifications will be listed at the top. Please note that unless otherwise noted, all information for a specific date is a direct quote from Microsoft.


Contents

12/11/13

Dec 10, 2013 8:02 PM Extended recovery Microsoft is continuing to work towards resolving an issue in which some customers using Mac Outlook or Entourage may be unable to send messages exceeding a size of 6 megabytes. An update to the latest build is being performed to remediate impact. Engineers have completed the deployment for over 90% of customers and expect to finish all deployment within the next 12-17 hours. The next update will be provided by December 11, 2013 at 7:00 PM UTC, or upon service restoration.

Dec 10, 2013 2:18 PM Extended recovery Microsoft is working to resolve an issue in which some customers using Mac Outlook or Entourage may be unable to send messages exceeding a size of 6 megabytes. Engineers have completed the deployment for approximately 80% of customers and expect to finish all deployment within the next 24 hours. The next update will be provided by December 11, 2013 at 1:00 AM UTC, or upon service restoration.

Dec 09, 2013 7:34 PM Restoring service Microsoft has received reports of an issue in which some customers using Mac Outlook or Entourage may be unable to send messages exceeding a size of 6 megabytes. Engineers have identified the cause of the issue and are in the process of a deploying an update to the affected environments. The next update will be provided by December 10, 2013, at 8:00 PM UTC.

Dec 09, 2013 3:09 PM Service degradation Microsoft has received reports of an issue in which some customers using Mac Outlook or Entourage may be unable to send messages exceeding a size of 6 megabytes. An update to the latest build is being performed to remediate impact. Further information will be provided on December 10, 2013, at 12:30 AM UTC.

Dec 09, 2013 2:11 PM Service degradation Microsoft has received reports of an issue in which some customers using Mac Outlook or Entourage may be unable to send messages exceeding a size of 6 megabytes.


11/22/13

On November 21st, 2013 at 10:20 PM UTC Microsoft engineers were alerted to a DNS network issue. Upon investigation it was determined that a network update may have caused some customers to experience intermittent connectivity issues to Office 365 services. The incident was resolved on November 21st, 2013 at 11:30 PM UTC. A post incident report will be provided within 5 business days.


12/6/12

After contacting Microsoft Support, CaTS has learned of a service interruption at Microsoft that has affected several Wright State clients. When the clients try to access RaiderMail via WINGS and outlook.com/wright.edu they received the following error message:

"Something went wrong and we can't sign you in right now. Please try again later."

Service will be restored by 5:00 pm today to those receiving this message.


11/15/12

The Live@edu team strives to provide exceptional service to all of our customers. On Thursday, November 8, and Tuesday, November 13, we experienced two separate service issues that impacted customers served from our data centers in the Americas. We apologize for the inconvenience these issues caused you and those in your organization.

We are committed to communicating with our customers in an open and honest manner about service issues and the steps we’re taking to prevent recurrences.

Here are more details about the recent issues:

  • The first service incident occurred on November 8 and resulted in prolonged mail flow delays for many of our customers in North and South America. Office 365 utilizes multiple anti-virus engines to identify and clean virus messages from our customers' inboxes. Going forward, we have built and implemented better recovery tools that allow us to remediate these situations much faster, and we are also adding some additional architectural safeguards that automatically remediate issues of this general nature.
  • On November 13, some customers in North and South America were unable to access email services. This service incident resulted from a combination of issues related to maintenance, network element failures, and increased load on the service. These three issues in combination caused customer access to email services to be degraded for an extended period of time. Significant capacity increases are already underway and we are also adding automated handling on these type of failures to speed recovery time. Across the organization, we are executing a full review of our processes to proactively identify further actions needed to avoid these situations.

If you have additional questions, please do not hesitate to contact us. Questions and answers about this and other Live@edu issues can be found at our Live@edu Community site.


Thank you,

The Live@edu Team

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