Tips & Tricks for Your Email & Calendar

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Welcome! This page will feature tips and tricks to help you get the most out of your WSU email and calendar. If you have questions about any of these items, please contact the CaTS Help Desk.

Important Note: Terms Used on This Page

  • The term RaiderMail simply refers to the RaiderMail service as a whole, which encompasses the Microsoft Live@edu suite of applications. This includes your WSU email, calendar, contacts, SkyDrive, and Office Web Apps. The "RaiderMail" name was chosen so that clients could differentiate between the old email/calendar system and the new Live@edu email/calendar system. Keep in mind that you don't use "RaiderMail" to access your email, calendar, etc. You use applications such as "Outlook Web App" (the email you access through WINGS), Microsoft Outlook 2010, Microsoft Outlook 2011, or a mobile device to access the services available under the RaiderMail (Live@edu) suite.
  • Cloud Computing or in the cloud - All of your email, calendar, and contact information is stored in the cloud. This basically means that instead of your information being stored on your local computer or your network (H: and K:) drives on campus, it is stored on a Microsoft server off campus. For more information about cloud computing, see the "cloud computing" article on
  • The term Outlook Web App (OWA) (commonly referred to as WINGS Email at WSU) refers to the web version of your email, calendar, and contacts, which is accessible from the Email/Calendar icon in WINGS or by logging in to
  • Microsoft Outlook 2010 (for Windows) and Microsoft Outlook 2011 (for Macintosh) - These are email clients (programs) installed on your local computer that give you the full functionality for your account, and allow you to manage your email, calendar, and contacts without using a web browser. With these programs, your mail, calendar, and contacts are stored on a Microsoft Exchange server, which allows you to sync your information between your desktop client, mobile device, and Outlook Web App. CaTS highly recommends these email clients. To learn more about Outlook 2010, including setup instructions, see the Setting Up Microsoft Outlook 2010 website. For Outlook 2011, see Setting Up Microsoft Outlook 2011.
  • Mac Mail and Thunderbird - These are also email clients that are installed on your local computer, but they only give you access to your email. They do not provide the full functionality that Outlook 2010 and 2011 have.

Important Note: Your Campus Password vs. Your RaiderMail Password

Your campus password is used along with your "w" username to log in to computers on campus, along with the WINGS portal. RaiderMail has its own username and password that is different than your "w" username, and is used to access RaiderMail through a phone, email client, or Your username is your current WSU email address (i.e. for faculty/staff and for students). If you haven't used RaiderMail yet, your password has already been set for you automatically, but you will need to change it. To learn more about the RaiderMail password, see the RaiderMail Password Information website.


Top 5 Tips

Best Practices

Date Posted: 4/5/13

CaTS has created a best practices page for your WSU email and calendar. This page will give you our recommendations on what to do with meeting requests, calendar items, calendar permissions and more. You can view this website by clicking on the link below:

Best Practices for Your Email & Calendar

Turn Off the Conversation View

Date Posted: 4/4/13

In both Outlook Web App and the Outlook email program, conversation view is the complete chain of email messages from the first message through all responses. This has also been referred to as a thread. Some our our clients have called the Help Desk to tell us they have missing messages. Usually, this is because Conversation View is turned on, which groups all replies to a message together. If you don't like the conversation view, you can turn it off so that all messages are displayed separately. Here's how to do so for Outlook Web App , Outlook 2010, and Outlook 2011.

Outlook Web App (OWA)

  1. After logging in to Outlook Web App, look for the View drop-down menu, located just above the list of your emails.
  2. Click View, then look for the Group by Conversations section.
  3. Uncheck the option for Use Conversations. This will disable conversation view for the folder you are currently viewing.
  4. You must perform these steps for each email folder you have.

Outlook 2010

  1. Open Outlook 2010.
  2. Click the View tab.
  3. In the Conversations subgroup, uncheck the box for Show as Conversations.
  4. Choose whether to turn it off for all folders, or just the folder that you are currently using.

Outlook 2011

  1. Open Outlook 2011.
  2. Click Organize.
  3. Click on the Conversation icon. This button is a toggle, so clicking it once will DISABLE conversations since they are enabled by default

Your Security Questions

Date Posted: 4/4/13

CaTS recommends that you setup a security question for your RaiderMail account. This will allow to more easily access your account if you forget your password. Here's how to do so.

  1. Log in to Outlook Web App.
  2. In the top right corner, click on Options then See All Options...
  3. On the left side menu, click on Account.
  4. On the right, click on Change your password. A new window will appear.
  5. Under the Password and security info section, click the link for Edit security info.
  6. Under the Security question area, create your security question.
  7. Click the Save button.

Best Practices for Security Questions

When setting up your security questions in Outlook Web App, you should also add a phone number and alternate email address (accessible from the security info page). These options will also aid in retrieving a forgotten password.

Turn Off Junk Email Filtering in Outlook and Outlook Web App (OWA)

Date Posted: 4/4/13

CaTS continues to work on minimizing the amount of valid e-mail which is being sent to your "Junk E-Mail" folder. If this is a problem for you, this feature can be safely turned off so that all messages are delivered to your inbox. The university is continuing to use the Proofpoint antispam/antivirus services which accurately identifies and quarantines actual spam before it gets to the Microsoft mail servers.

The following procedures can be used to turn off Junk E-Mail filtering within RaiderMail. Note that if you use an email client other than Outlook Web App (OWA) or Microsoft Outlook, please use the instructions outlined below for "Outlook Web App (OWA)".

Outlook Web App (OWA)

  1. Log in to Outlook Web App.
  2. In the top right corner, click on Options then See All Options...
  3. Click Block or Allow on the left side menu.
  4. Choose the option for Don't move e-mail to my Junk E-Mail folder.
  5. Click Save in the bottom right corner.

Outlook 2010

  1. Open Outlook 2010.
  2. Click the Home tab if not already selected.
  3. In the Delete subgroup, click the Junk' drop down menu.
  4. Choose Junk E-mail Options...
  5. Choose the option for No Automatic Filtering.
  6. Click OK.

Outlook 2011

  1. Open Outlook 2011.
  2. From the Home tab, select the Junk button.
  3. Choose Junk E-mail Protection... from the drop down menu.
  4. In the Junk E-mail Options window, the Level Tab is selected by default. Select the No Automatic Filtering radio button under this tab.
  5. Click the OK button.

Calendar Permissions: Letting Others See Your Calendar

Date Posted: 4/4/13

If you would like others to see your calendar, CaTS recommends that you set permissions for those users instead of using the "Share Your Calendar" option available in Outlook and Outlook Web App (OWA). Using the "Share Your Calendar" feature will cause unexpected permissions changes to any that you have already set.

To learn more about the proper way to set permissions, along with a description of permission levels, see the Microsoft Outlook 2010 Calendar Permissions website for Outlook 2010 on Windows. For Outlook 2011 on the Mac, see the Microsoft Outlook 2011 Calendar Permissions website.

Best Practices for Calendar Permissions

After setting calendar permissions for someone to view your calendar, you should always let them know via email or phone that you have set those permissions for them. That person will then need to open your calendar using the instructions outlined on the following pages:

Other Tips and Tricks

How To Use the Scheduling Assistant

Date Posted: 6/10/13

The Scheduling Assistant within Outlook allows you to invite groups of people to a meeting without having to contact them individually via email. For an excellent description and tutorial on using the Scheduling Assistant, visit the University of Wisconsin-Eau Claire's website, located at .

Print a Message in Outlook Web App (OWA)

Date Posted: 4/4/13

If you would like to print an email message from within Outlook Web App, follow these steps.

  1. After logging in to Outlook Web App, double-click on the email message you want to print.
  2. On the top bar, near the middle, you'll see a printer icon.
  3. Click the icon to see a printable view of your email.
  4. Use the print dialog box that appears with the printable view to print your message.
  5. Note: If you don't double-click the message before trying to print, you will instead get a printout of the entire screen, including your folder list on the left and the menu bar at the top.
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